Ships It Friday
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Thanks for getting in touch
Russ switched on an automatic reply for the support address. A customer's holiday auto-reply answered it, and the two robots thanked each other nine thousand times.
The mistake
Two auto-responders each treat the other's reply as a new message that deserves a reply. Neither has a loop guard, so the exchange runs as fast as the mail servers allow until someone turns one of them off.
- support
- automation
- on-call