Ships It Friday
Pending approval
Dale made it policy that nothing ships without his personal approval. The one-line fix for the outage waited while he sat in the meeting about the outage.
The mistake
Dale routes every deploy through himself to add control. The gate has no bypass for the case it matters most in, so during an outage the fix queues behind the person who is busy discussing the outage.
- process
- incident-response
- management
- deploys