Ships It Friday
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Something is happening
Ines had the spinner deleted from the design system because it looked stressful. With nothing moving on screen, customers pressed Pay seven times each.
The mistake
The spinner is removed from the shared component, so it disappears from every page at once. Without it a slow request looks like a dead button, and customers do the reasonable thing and press Pay again.
- design-system
- ux
- payments
- ai-tooling
- process