Ships It Friday
The ticket is closed
Dale closed the year-old 'move off the old system' ticket as Done, because it had been filed, assigned and tracked on time. The old system switched itself off that morning.
The mistake
The team conflates a ticket's workflow status with the actual state of the system it describes. The ticket 'move off the old system' was closed because it was filed, assigned, and tracked within its timeline, not because any migration work was verified as complete — nobody confirmed data or traffic had actually moved before the old system was decommissioned. When the old system is switched off on schedule, there is no cutover to fall back on, so the dependent service goes down with no working replacement in place.
- process
- management
- deprecation
- migration
- ecommerce