The man in Hull

The mistake

The search feature is rewritten so that instead of returning 'no results,' it always returns the single closest-matching item by similarity score, with no minimum relevance threshold. That means every query, no matter how unrelated, resolves to whichever product sits nearest in the ranking — in this case the same garden gnome for washing machines, kettles, sofas, and even a person's name. On top of that, checkout never checks real stock levels against orders, so the shop keeps accepting and confirming purchases for a product it only holds six units of.